jh People first.
IT that just works.
IT Support Manager · Chemcel Federal Credit Union

People helping people. Corpus Christi, Texas
A Chemcel Federal Credit Union branch with its drive-thru lanes at dusk
01 / Where I work

The credit union I'm proud to support.

Chemcel's promise to its members is "We're Here for You." My job is to make that true behind the scenes. From the teller line to the drive-thru lane to the back office, I keep the technology at every branch working for the people who serve our members.

My role
IT Support Manager
Branches
5
Setting
Federally regulated, compliance heavy
Since
2025
  • IT support for staff across all five branches
  • Security and regulatory compliance readiness
  • Reliable systems for member-facing service
02 / Who I am

People helping people. It's the credit union motto, and it's how I run IT.

  • People first

    Every ticket is a teller, a loan officer or a member waiting on something. I start with the person and work back to the technology.

  • Built for trust

    Credit unions run on trust and on regulation. Controls, documentation and audit trails are part of the job from day one.

  • Learning every day

    I'm still diving deeper into the credit union world, and I adopted AI tools early to work faster and smarter.

03 / The work
  1. Now 1 year

    Chemcel Federal Credit Union

    IT Support Manager · Corpus Christi, TX

    I moved from the MSP world to brick and mortar. I lead IT support across five branches of a compliance-heavy, federally regulated institution, where uptime, security and audit readiness all matter.

    5 branches/Federal compliance/Help desk leadership/Member-facing systems

  2. Before 5 years

    Managed Cloud Nines

    Microsoft MSP · Denver, CO · My roots

    This is where I learned the craft. I supported and built Microsoft environments for many clients, earned my Azure Administrator certification, and became an early adopter of AI in day-to-day IT work.

    Earned AZ-104/Microsoft 365 & Azure/Multi-client support/Early AI adopter

04 / The toolkit
Microsoft CertifiedAssociate
AZ-104

Azure Administrator Associate

Identity, governance, storage, compute and networking in Microsoft Azure.

Earned at Managed Cloud Nines

Cloud & identity

  • Microsoft Azure
  • Microsoft 365
  • Entra ID
  • Intune
  • Exchange Online

Infrastructure

  • Windows Server
  • Active Directory
  • Networking
  • Endpoint management
  • Backup & recovery

Leadership

  • Help desk management
  • Regulatory compliance
  • Security awareness
  • Vendor management
  • AI-assisted workflows
05 / Contact

Questions about credit union IT or Microsoft cloud? Send me a note.

Email
mail@justin7.com
Role
IT Support Manager, Chemcel Federal Credit Union
Based in
Corpus Christi, Texas